PUBLIC CONTRACT · 2025

Adene_cpi_233_2025_ugr - Aquisição de serviços de contact center (atendimento telefónico/email/chat) em regime de outsourcing

Contract value: €586,179.64
Signed on: 15 December 2025
Procedure: Open procedure (Concurso público)

This page lays out the fields published on Portal BASE and says when a field is unavailable. It is not an assessment of the contract's merit, legality or impact.

Record 12111365

PUBLISHED SUBJECT

ADENE_CPi_233_2025_UGR - AQUISIÇÃO DE SERVIÇOS DE CONTACT CENTER (ATENDIMENTO TELEFÓNICO/EMAIL/CHAT) EM REGIME DE OUTSOURCING

Parties involved

Contracting body: ADENE - Agência para a Energia
Awardee: SYNCHRO - SERVIÇOS EM OUTSOURCING, LDA
Place of performance: Portugal
NUTS region: Not stated

WHO BID

Awardee and competitors

Companies that IMPIC lists as the awardee and as competitors in this procedure.

Awardee: SYNCHRO - SERVIÇOS EM OUTSOURCING, LDA · Tax ID 504136992
Bidder: DXC Services Portugal, Unipessoal Lda · Tax ID 501570691
Bidder: SOLIDNETWORKS - BUSINESS CONSULTING LDA · Tax ID 508991579
Bidder: EIPEOPLE LDA · Tax ID 515926574
Bidder: Newspring Services, S.A · Tax ID 506412580
Bidder: PLURICALL - CONTACT CENTER SERVICES, S.A. · Tax ID 505285436
Bidder: MEO – Serviços de Comunicações e Multimédia, S.A · Tax ID 504615947
Bidder: MANPOWER TALENT BASED OUTSORCING, UNIPESSOAL LDA · Tax ID 503626007
Bidder: RHMais, SA · Tax ID 501859764

Values and timeline

Contract price: €586,179.64
Procedure base price: €725,000.00
Total effective price: Not reported on Portal BASE
Publication date: 16 December 2025
Award date: 21 November 2025
Signing date: 15 December 2025
Performance period: 1,096 days

The contract price is the value agreed in the contract, not the amount paid.

Procedure and framework

Contract type: Aquisição de serviços
Procedure type: Open procedure (Concurso público)
Award criterion: Multifator
CPV code: 79510000-2 - Serviços de atendimento de telefones
Legal basis: Artigo 20.º, n.º 1, alínea a) do Código dos Contratos Públicos
Regime: Código dos Contratos Públicos (DL111-B/2017) e Lei n.º 30/2021, de 21.05
Framework agreement: Not stated
Centralised procedure: No
Environmental criterion: No
Notice: 26717/2025
Procedure identifier: 7903938

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