PUBLIC CONTRACT · 2013

Aquisição de serviços de atendimento inbound - helpdesk, de apoio ao actual call center da EMEL, em regime de outsourcing parcial e overflow

Contract value: €45,526.16
Signed on: 23 January 2013
Procedure: Direct award, general (Ajuste Direto Regime Geral)

This page lays out the fields published on Portal BASE and says when a field is unavailable. It is not an assessment of the contract's merit, legality or impact.

Record 735692

PUBLISHED SUBJECT

WHO CONTRACTED

Parties involved

Contracting body: EMEL - Empresa Pública Municipal de Mobilidade e Estacionamento de Lisboa, E.E.M.
Awardee: E.S CONTACT CENTER - GESTÃO DE CALL CENTERS, S.A
Place of performance: Portugal, Lisboa, Lisboa
NUTS region: Not stated

WHO BID

Awardee and competitors

Companies that IMPIC lists as the awardee and as competitors in this procedure.

Awardee: E.S CONTACT CENTER - GESTÃO DE CALL CENTERS, S.A · Tax ID 504930001
Bidder: Randstad II - Prestação de Serviços, Lda · Tax ID 503298999

HOW MUCH AND WHEN

Values and timeline

Contract price: €45,526.16
Procedure base price: €74,500.00
Total effective price: €45,526.16
Publication date: 5 April 2013
Award date: 21 January 2013
Signing date: 23 January 2013
Performance period: 365 days

The contract price is the value agreed in the contract, not the amount paid.

HOW IT WAS CONTRACTED

Procedure and framework

Contract type: Aquisição de bens móveis; Aquisição de serviços
Procedure type: Direct award, general (Ajuste Direto Regime Geral)
Award criterion: Not stated
CPV code: 79510000-2 - Serviços de atendimento de telefones
Legal basis: Artigo 20.º, n.º 1, alínea a) do Código dos Contratos Públicos
Regime: Código dos Contratos Públicos (DL 18/2008)
Framework agreement: Not stated
Centralised procedure: No
Environmental criterion: No
Notice: Not stated
Procedure identifier: 544821

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