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PUBLIC CONTRACT · 2025

Aquisição de serviços para implementação de plataforma/interface para Gestão de Contact Center na modalidade de Software as a Service (SaaS) por lotes

Contract value
€282,295.80
Signed on
28 November 2025
Procedure
Open procedure (Concurso público)

This page lays out the fields published on Portal BASE and says when a field is unavailable. It is not an assessment of the contract's merit, legality or impact.

Record 12010988

PUBLISHED SUBJECT

Aquisição de serviços na modalidade de Software as a Service (SasS) para implementação de plataforma/interface gestão de Contact Center, por lotes, nos termos melhor definidos no Caderno de Encargos e respetivos anexos.

Parties involved

Place of performance
Portugal, Lisboa, Lisboa
NUTS region
Not stated

WHO BID

Awardee and competitors

Companies that IMPIC lists as the awardee and as competitors in this procedure.

Awardee
Vodafone, S.A. · Tax ID 502544180
Bidder
Decsis - Sistemas de Informação, S.A. · Tax ID 503230731
Bidder
--Enterprise Bot GmbH

Values and timeline

Contract price
€282,295.80
Procedure base price
€525,000.00
Total effective price
Not reported on Portal BASE
Publication date
4 December 2025
Award date
22 October 2025
Signing date
28 November 2025
Performance period
1,096 days

The contract price is the value agreed in the contract, not the amount paid.

Procedure and framework

Contract type
Aquisição de serviços
Award criterion
Monofator
CPV code
72416000-9 - Fornecedores de aplicações
Legal basis
Artigo 20.º, n.º 1, alínea a) do Código dos Contratos Públicos
Regime
Código dos Contratos Públicos (DL111-B/2017) e Lei n.º 30/2021, de 21.05
Framework agreement
Not stated
Centralised procedure
No
Environmental criterion
No
Notice
15390/2025
Procedure identifier
7634671

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